We have compiled some frequently asked questions and answers to help you find the information you need quickly. If you have further questions, please feel free to contact us.
🛒 Orders & Payments
- Can I cancel or modify my order?
If your order has not been shipped yet, you can contact our customer service team to modify or cancel it.
Orders that have been shipped cannot be cancelled or modified.
- What payment methods are supported?
We support credit cards (Visa, MasterCard, American Express), PayPal and other common online payment methods.
- How can I check the status of my order?
You can track the status of your order through the “My Account” page.
After shipment, you will receive an email with the tracking number.
📦 Shipping & Delivery
- Do you offer international delivery?
Yes, we offer international delivery. Shipping costs and delivery times will be displayed at checkout.
- How long does it take for my order to be delivered?
Domestic orders: 3-7 business days.
International orders: 7-15 business days (depending on the destination and customs process).
- How can I track my package?
After shipment, you will receive an email with a tracking number, which you can use to track your package.
🔄 Returns & Refunds
- Can I return my product?
We accept returns of unopened, unused products within 30 days of receipt.
Please check our Return Policy page for details.
- How long does it take for a refund to be processed?
Once we receive and inspect your return, the refund will be processed within 7-10 business days.
🧼 Product Related
- Are your soaps suitable for sensitive skin?
Yes, our soaps are made from natural ingredients, gentle and suitable for all skin types, including sensitive skin.
- Are the products tested on animals?
We are committed to zero animal cruelty, and none of our products are tested on animals.
- Is your packaging environmentally friendly?
Yes, we use recyclable materials for packaging and are committed to reducing environmental impact.
💬 Contact Customer Service
- If I have other questions, how can I contact you?
You can contact us via email at support@bfufcitysoap.club or visit the Contact Us page for more contact options.
If you can’t find your answer here, feel free to contact our customer service team. We’ll be happy to help!
— The BfufCitySoap Team 🌿