Thank you for choosing BfufCitySoap! We want you to be happy with your purchase. If you are not satisfied, you can return the product according to the return policy below. We are committed to providing you with the best shopping experience and ensuring your satisfaction.
- Return Conditions
We accept returns of unopened, unused products within 30 days of receipt. Returns are not accepted in the following cases:
The product has been opened or used.
The product has exceeded the 30-day return period.
Limited edition or promotional items (subject to specific circumstances).
- Return Process
If you wish to return an item, please follow the steps below:
Contact Customer Service
Please contact us via email at support@bfufcitysoap.club or online customer service and provide your order number, return item information, and reason for return.
Return Authorization
Our customer service team will review your request and provide authorization for eligible returns. Once the return authorization is confirmed, we will provide a return address and further instructions.
Return Packaging
Please return the product with all original packaging (such as labels, instructions, etc.). Make sure the product is undamaged, unused, and in its original condition.
Return Mailing
Please use a trackable mailing service to return the item. Return postage is usually borne by the customer, unless there is a quality problem with the product or we have made an error.
Refund Processing
Once we receive and confirm that the returned item is correct, the refund will be processed within 7-10 business days. The refund will be refunded to the original payment method you used to pay for the order.
- Return Costs
Domestic Orders: Return postage is borne by the customer, unless there is a quality problem with the product.
International Orders: International return costs are borne by the customer. Please note that you may be required to pay for customs duties and other fees incurred by the return. - Damaged or Wrong Orders
If the item you received is damaged in any way or does not match the item you ordered, please contact us as soon as possible. We will provide you with a free exchange or refund and cover the relevant return costs. - Refund Processing Time
Once we receive your return and confirm that it meets the return conditions, we will complete the refund within 7-10 business days. The refund will be returned to the original payment method. - Exchanges
We currently do not provide direct exchanges. If you need to exchange an item, it is recommended that you return the item and apply for a refund first, and then place a new order to purchase the item you need. - Undelivered Orders
If your order has not been shipped, you can contact customer service to cancel the order at any time. If the order has been shipped, it will be processed according to the return policy. - Notes on Returns
Items that have exceeded the return period or have been used cannot be returned or refunded.
Returned items must be kept in their original packaging and unopened state, otherwise they may not be returned.
Contact Us
If you have any questions or need help with returns, please feel free to contact us:
Email: support@bfufcitysoap.club
Phone: +14165832649
Thank you for your support of BfufCitySoap! We are always committed to providing you with the best products and services, if you have any questions, we will do our best to solve them for you.