Thank you for choosing BfufCitySoap! We are committed to providing fast and reliable delivery services. Please read the detailed information about shipping below to help you better understand our shipping process and policies.

1. Processing Time
   All orders will be processed within 1-2 business days after payment is received. Order processing time may be affected by order volume, holidays or unforeseen events. If there are any delays in your order, we will notify you promptly by email.
2. Shipping Time
   Once your order is shipped, the estimated delivery time is as follows:

Domestic orders: 3-7 business days
International orders: 7-15 business days (specific time depends on the destination country and local customs)
Please note that international orders may be affected by customs, tariffs or other factors, which may cause longer delivery time.

3. Shipping Methods
   We work with multiple reliable shipping companies, including but not limited to:

USPS (United States Postal Service)
FedEx
UPS
DHL
You will receive an email with a tracking number after your order is shipped, which can be used to track your package.

4. Shipping Costs
   Domestic orders: We offer free standard shipping, which is available for orders over a certain amount.
   International orders: Shipping costs will be calculated based on your shipping address and package weight. You can view the specific shipping costs during checkout.
5. Shipping Address
   Please ensure that you provide an accurate shipping address. We are unable to modify the shipping address of an order. Once an order is shipped, we will not be responsible for any shipping issues caused by incorrect or missing addresses.
6. Failure to deliver on time
   Although we will do our best to ensure that orders are delivered on time, delivery may be delayed due to weather, traffic, holidays or force majeure events. If your package does not arrive on time, please contact our customer service team and we will do our best to help you resolve the issue.
7. International Shipping
   We offer international shipping services to multiple countries. Please note that international orders may incur additional import taxes and tariffs, which are borne by the recipient. Different countries have different tariff policies, so it is recommended that you confirm the relevant fees before placing an order.
8. Order Tracking
   Each shipped order will be accompanied by a tracking number. You can receive this number via email and use it to track your package on the shipping company’s official website. Please note that it may take 24-48 hours for the tracking information to be updated.
9. Shipping and Delivery Issues
   If your package is lost or damaged during delivery, please contact our customer service team immediately. We will investigate the specific situation and provide you with assistance.
10. Recipient Information
    To ensure smooth delivery of your package, please make sure to provide complete and accurate recipient information, including:

Recipient’s full name
Full street address (including city, state and zip code)
Proper contact information (including phone number)

11. Returns and Exchanges
    If you received a faulty or damaged item, please refer to our Return Policy page to learn how to request a return or exchange. We will process your return after confirming the return request.

Contact Us
If you have any questions about our shipping policy or need help tracking your order, please feel free to contact us:

Email: support@bfufcitysoap.club
Phone: +14165832649
Thank you for choosing BfufCitySoap! We are committed to providing you with efficient and safe delivery services to ensure that you receive your favorite products as soon as possible.